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Customer Service Associate
Marshall Retail Group
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Post Date: Oct 10, 2017
Job Type: Full time
Start Date: - n/a -
Salary: - n/a -
Location: Texas - Dallas
Job Reference: - n/a -
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Description
Reports To: Store Manager & District/Regional Manager
FLSA Status: Non-Exempt

SUMMARY
With over 100 stores, Marshall Retail Group is America’s largest independent specialty retailer in the casino resort marketplace. For over half a century, MRG has been providing resorts and gaming destinations with a portfolio of profitable stores and memorable brands, well-positioned to attract and accommodate hotel guests, visitors and local residents.  In addition to stores located in casinos and resorts, we also have stores in many national airports.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the follow. Other duties may be assigned.
• Maximize sales by building multiple sales i.e, clothing, shoes, handbags and accessories.
• Establish repeat clientele by keeping a clientele record and writing thank you notes to customers daily
• Handles each customer in a courteous and gracious manner with an attentive response to all customers.
• Must have complete knowledge of the store’s stock in clothing, shoes, T-shirts, gifts, souvenirs, sundries, etc.
• Keep inventory neatly folded and organized by sizes, merchandise zipped, buttoned and hung properly, displays and shelves clean, neat and organized.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor, ensuring all colors and sizes are represented.
• Communicates with manager regarding levels of stock on the floor and in backstock.
• Markdown merchandise as directed.
• Resolves problems that may arise, i.e., distribution errors, markdowns, prices, etc.
• Performs other related tasks/responsibilities as required to maximize store profitability in a satisfactory manner.

EDUCATION and/or EXPERIENCE
Previous customer service experience in fast paced environment and or training: or equivalent combination of education and experience preferred.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.






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