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Off Property Contact (OPC)
Diamond Resorts International
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Post Date: Oct 10, 2017
Job Type: Full time
Start Date: - n/a -
Salary: - n/a -
Location: Arizona - Phoenix
Job Reference: - n/a -
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The Off Property Contact (OPC) works within a specific location speaking & soliciting to the public to attend our vacation ownership presentation. The OPC qualifies the prospective clients, ensuring they meet established guidelines. Once qualified, the OPC invites them to attend a vacation ownership presentation and documents the registration.

•        Generate sales tours for each resort entity.
•        Consistently achieve established production standards as outlined in departmental compensation plan.
•        Communicate the customer needs and interest to direct supervisors so the company will continue to change based on market needs.
•        Communicate information on the area attractions to prospective clients.
•        Accurately reconcile and report monies collected on a daily basis.
•        Represent Diamond Resorts International® in a professional manner at all times.
•        Follow all rules of dress and conduct that have been presented to the team member.
•        Provide superior customer service in accordance with the Company DRIven to Excellence standards.
•        Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
•        Operate office machinery (i.e., computer, copy machine, fax machine).
•        Perform other duties as assigned.

A more detailed job description is available upon request from the Human Resources Department.


•        Computer proficiency in Microsoft Word, Excel and Outlook.
•        High School diploma, GED or equivalent.
•        Licensing as required by state laws & regulations.

•        Previous sales or marketing experience.
•        Previous experience in the hospitality or timeshare industry.

SKILLS Required:
•        Professional, energetic and outgoing personality.
•        Competitive, goal-oriented and persuasive.
•        Self motivated, with the ability to work independently and contribute as a team player.
•        Resilient and able to handle rejection.
•        Able to quickly build rapport and explain DRI products & services.
•        Must have knowledge of the local area’s attractions and entertainment.
•        Excellent customer service and selling skills.
•        Excellent interpersonal, communication and listening skills.
•        Time management; the ability to organize and manage multiple priorities.
•        Problem analysis and problem solving skills.
•        Initiative and adaptability.
•        Detail oriented.

•        Bilingual.

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